SAN FRANCISCO data – (BUSINESS WIRE) – Cognigy, the world leader in omnichannel customer and employee service automation with its Cognigy AI platform. AI Conversation, today announced the launch of Cognigy Insights, a powerful analytics suite integrated with the Cognigy.AI platform to help businesses make sense of their data conversational and provide them with the means to act on information, all in one suite. first class. “Cognigy Insights helps clients understand their conversation data and provide them with the means to act on insights, all in a first of its kind private.” Tweet this every day virtual assistants create millions of data points. Still, getting the value of all this data remains a challenge for enterprise customer service.
Cognigy Insights allows companies to easily access and analyze conversation data to gain insights into workflows and processes to optimize in their services for customers and employees. Fully integrated into the Cognigy.AI back-end platform and equipped with machine assisted learning capabilities, the new analytics suite allows users to monitor and measure every step in a conversation and pinpoint exact pain points by leveraging its unique phase Explorer to understand function. Better customer experience beyond. Limited capabilities of intention-driven analysis. Powerful Analytics for Better CX and Conversion Developed in collaboration with customers using the Cognigy.AI code-based platform, Cognigy Insights is an accessible and easy-to-use tool that offers best-in-class monitoring. and reporting, as well as the ability to analyze and understand complex conversational data, giving companies the means to act on insights within a powerful AI conversation platform.
To make it easier to track KPIs, Cognigy Insights provides users with an instant real-time overview in a customizable dashboard. Users can also drill down into aggregated conversations for actionable insights on how to improve conversion processes better overall. This ensures privacy conscious and fully GDPR compliant access to chat room data for in-depth analysis. Beyond interactions between end users and virtual agents, Cognigy Insights can extract data from person-to-person interactions. This not only allows companies to thoroughly analyze and understand the conversation with the virtual agent, but the entire contact center process, even if the conversation is handed over to a human agent. This helps optimize contact center operations for greater effectiveness, leading to a higher degree of automation and a higher return on investment. “Better AI conversational analytics is one of the key demands for improving customer communication, as companies optimize the customer journey,” says Sebastian Glock, Third Evangelist for Technology, Cognigy. “Cognigy Insights helps clients make sense of their conversation data and empowers them to act on insights, all within a world-class suite.”
Cognigy Insights Availability Cognigy Insights integrates seamlessly with existing installations of Cognigy.AI running on Cognigy SaaS in the cloud and is available for installations running locally via the latest upgrade to the powerful low-code platform. This does not involve any additional cost for customers. About Cognigy Cognigy is a global leader in omnichannel customer service automation. Intelligent voice and chatbots powered by its AI conversation platform help companies improve service quality, reduce operational costs, and support teams across the business. Cognigy’s award-winning AI understands user intent accurately and enables natural dialogues in more than 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through back-end integrations, operates as SaaS and on premises, and is GDPR compliant. Cognigy’s portfolio of customers around the world includes Biontech, Bosch, Daimler and Lufthansa.